Backups are an important part of our website administration. When you back up your website’s files and configurations in a safe location, you can use them to restore your website’s files, information, and emails, in the event of any disruption to your website’s functionality or any data loss.
Backups are not included by default as part of our services. It is your sole responsibility as a customer to make backups of the information you store on our servers on a regular basis and save them in a separate location from your account. Using a shared web account as a backup/storage device is not permitted. We recommend that you make use of reliable and offsite third-party backup services to make backup copies of your website.
We strongly recommend that you maintain periodic backups of your website’s information and store them in a secure location so that you have multiple options for recovering your data in the event of any loss. Our control panel also provides tools that allow you to take data, download and restore backups, etc.
Kindly note that we do not have control or maintain any backups that can be restored on a per-server or per-package basis from any third-party provider.
You can also create, download, and restore backups in the control panel of your shared hosting account if your application was installed via Softaculous. We allow you to keep a maximum of 3 Softaculous backups or 10% of the storage size of your hosting account. Please do not take backups of your backups.
You can request a copy of our backup or restoration of your account at any time provided your shared hosting account is active. If your account is suspended for overdue payment, you will need to renew it before you can have access to our backup. If you want to restore or have access to our copy of the backup of your terminated account, you will need to first contact us to confirm if a backup is available as they are overwritten weekly. If available, you will be required to pay a fee to retrieve the backup.
All or part of your accounts if available can be restored by contacting us at support@Kwikaweb.com.
Note that this backup policy is subject to change at any time.