Troubleshooting FTP connectivity issues is essential for maintaining smooth file transfers between your local computer and a remote server. By following these troubleshooting steps, you can resolve common obstacles and establish a stable FTP connection for seamless file transfers:
1. If you are experiencing difficulties connecting via FTP and have the option to enable passive mode, try enabling it. Passive mode is a security setting that can help overcome firewall restrictions. If you encounter any issues or need assistance with the connection, please don't hesitate to contact our technical support team.
2. Check if your firewall is blocking the FTP connection. Firewalls can sometimes interfere with FTP connections, so ensure that the necessary ports are open or try temporarily disabling the firewall to test the connection.
3. Verify that you are using the correct IP address provided in your welcome email for the FTP hostname. The IP address should consist of only the numerical values, without adding any additional prefixes such as "FTP," "www," or others.
4. Double-check that your FTP username and password are entered correctly. Any typographical errors can prevent successful authentication.
5. Certain FTP accounts may require you to specify a file path for the connection. In this case, the path would typically be "/home/username/public_html." Replace "username" with your actual FTP username.
If the problem persist, feel free to reach out to our technical support for further assistance.
