If you purchase a product or service from Kwikaweb and want a refund, you can only get it if you cancel within a specific period mentioned in this policy. You have the option to cancel a product whenever you want, but you will only receive a refund if you contact Kwikaweb’s customer service within the specified refund period for that particular product, if a refund is available at all.

Refund Request Procedure

Initiate a refund request by emailing billing@kwikaweb.com or opening a support ticket via your Kwikaweb client area within the given refund period for the relevant service you wish to cancel. Please note our refund conditions below:

1. Refund is only issued upon service cancellation.
2. Refund is void if your domain name is marked as suspicious, used improperly or violates our Terms of Service.
3. No refund is provided if your service is suspended or terminated due to violation of our Terms of Service.
4. Service downgrades do not qualify for a refund.
5. Unless a cash refund is specifically requested, all eligible refunds are credited to your Kwikaweb client account.
6. Cash refunds are provided only if the provided account details for refund match the payment source. If any discrepancy is found, a refund is made into your client account.
7. Cash refund requests are processed within 5 to 15 days and may incur an administrative fee deducted from the refund amount.
8. Refunds via online payment gateways are at the discretion of the payment processor and Kwikaweb is not liable for any additional charges.
9. Each product or service is entitled to a refund only once.
10. Deposits into the Wallet and Wallet Balance transfers are non-refundable and non-transferable.

Overpayment and Overcharge Policy

If an overpayment is detected, the overpaid amount will be credited to your Kwikaweb account unless a bank refund is requested. Requests should be sent to billing@kwikaweb.com, with relevant details including the invoice number, payment date, payment method and overpayment amount.

Hosting Refunds and Exceptions

Annual, monthly, quarterly, and semi-annual plans web hosting purchases qualify for refunds if cancelled within 48 hours of purchase. Most add-on products are non-refundable due to their unique cost structure.

Domain Name Refunds

Domain names are non-refundable, with an exception for unsuccessful registration or transfer attempts where fees will be credited to your client account.

Mistaken Payments

In case of mistaken payments (double payment, automated payment, incorrect transfer of funds, etc.), the excess amount will be credited to your Kwikaweb client account. To request a bank refund, email billing@kwikaweb.com providing necessary details. For any issues with online payments or other charges, contact us before reaching out to your bank or payment processor for chargeback or reversal.

Note that this refund policy is subject to change at any time.